Payment: Paypal is preferred.
Customisation with one review cycle ($3.00 additional fee for review) - each review cycle is limited to two changes. if additional review cycles are required, extra charges may apply and will be discussed with the customer
We keep our right to cancel the order for the following reason:
No reply our email message after 5 days.
We appreciate your support.
Please do not leave negative reviews based on the shipping and postage process (including missing orders). Australia Post handles the entire shipping and postage process on our behalf.
If you have any questions, please contact us first.
Shipping and Pick Up
We Use Australia regular postage for our standard postage Free Service. If there is a time pressure, Please add express post service to your order or use our express postage service (including tracking).
Free Postage: Terms and Conditions : We only use Australia Post to deliver our products. The official Australia Post website states that the standard delivery time is up to 2- 6 working days. We process and dispatch the products the day after we receive the order. Please factor this time into the overall postage time. Please also refer to the Australia Post website for timing based on your location.
This service is still very reliable (over 99.8 %) and most of our customers have received their items with no problems and on time.
Please contact us should your order not arrive within 5-6 working please note, there is no tracking available for the free postage service. This means missing orders are difficult to trace. We can offer a resend order for $13.5 per item. This will cover part of our handling fees ( One offer per customer). If you require delivery quickly we strongly recommend purchasing the EXPRESS postage service or PICK UP the products at our store.
Guarantee / Returns
We do take returns of customized items
We are happy to re-send item at our cost, however, we must wait a period of 21 days in order for the parcel to be deemed lost for deliveries within Australia and 31 days for international deliveries.
We will also offer refunds for goods damaged upon delivery. Please provide images