We want you to be completely satisfied with your purchase. Returns are accepted within 30 days, subject to the following conditions:

1. Items must be returned in their original, unworn, and unaltered condition with all original packaging, tags, and accompanying documentation.
2. If your item includes a security tag, the tag must remain attached and intact to qualify for a full refund.
3. Items showing signs of wear, alteration, damage, or missing components may be subject to a deduction from the refund.
4. Customized or specially sized items are final sale and non-refundable.
5. We reserve the right to limit or decline returns in cases of misuse or abuse of our return policy.

Return Instructions

To initiate a return, please open a return request through eBay and follow the provided return instructions.

Once your return is received and inspected, refunds are typically processed within 1–2 business days. Returned items that are damaged, used, altered, or missing original components may be subject to a deduction from the refund.

Exchanges

We understand that choosing jewelry online can be difficult, especially when you can't see or try on the piece in person. If your chain isn't quite the width, length, weight, or style you expected, we're happy to help you find a better fit.

To request an exchange or upgrade to a different item or size, simply message us through eBay.

Eligible exchanges are free of restocking and return shipping fees.

International Returns & Exchanges

International buyers requesting a return or exchange are responsible for return shipping costs, as well as any customs duties, import taxes, brokerage fees, or other charges associated with the return shipment.

Please securely package your return and use a shipping service that provides tracking and insurance. We cannot be responsible for return shipments that are lost or damaged in transit.

Orders typically ship within 1 business day after cleared payment. For added security, a signature may be required upon delivery for orders valued at $750 or more.

If you need to cancel or make a change to your order, please contact us through eBay as soon as possible. Once an order has been processed or shipped, we may be unable to make changes or cancel the order.

International Orders

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Any applicable duties, taxes, and customs clearance fees are the responsibility of the buyer.

Need a custom size? We're happy to help.

Please contact us before placing your order so we can confirm availability, provide a quote, and assist you with the ordering process.

Custom sizing typically takes 1–2 business days. Please note that customized items are final sale and non-refundable.

A family-owned and operated business, Nuragold was founded 15 years ago on a simple premise: shopping for quality jewelry shouldn't be difficult or expensive. We work hard to simplify the buying process, empower and educate our customers and, ultimately help them make a purchase they will cherish for a lifetime. Quality. Enduring value. Respect for our customers. At Nuragold, we've built our company on these principles.

Reputation

We are honored to be listed as one of the most experienced and highest rated sellers on eBay since 2006, as you can see with our positive feedback rating with over 200,000 sales! You can buy with confidence knowing you are buying real, quality gold with unparalleled customer service.

Have a question? We're happy to help!

Please message us directly through eBay and we will respond within 24 hours.

We are currently updating our FAQ Page, please remain posted!