Shipping Options

We offer the following shipping methods:

Standard Shipping

Cost: [Insert Cost]

Delivery Time: 3-7 business days*

Tracking: Available

Carrier: Australia Post/ Or Couriers Please

Express Shipping

Cost: [Insert Cost]

Delivery Time: 1-3 business days*

Tracking: Available

Carrier: Australia Post/ Or Couriers Please

Free Shipping

Cost: Free (for orders over [Insert Amount])

Delivery Time: 5-10 business days*

Tracking: Available

Carrier: Australia Post/ Or Couriers Please

Delivery Locations

We ship to all states and territories in Australia, including:

• New South Wales
• Victoria
• Queensland
• Western Australia
• South Australia
• Tasmania
• Northern Territory
• Australian Capital Territory

Please note that deliveries to rural or remote areas may take longer.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Orders placed after 10am will be processed the following business day.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with your tracking information. You can track your shipment using the carrier’s website or app.

Delivery Issues

If your package hasn’t arrived within the estimated delivery time, please contact us via eBay Messages and we will assist you in locating your order.

For any other questions or concerns regarding shipping, feel free to reach out to us in the same manner.

Return & Refund Policy – Australia

Dear Valued Customer,

At Zeina’s Perfume World we are committed to providing you with high-quality products and excellent customer service. If, for any reason, you are not satisfied with your purchase, we are here to help.

30-Day Return Policy

You have 30 days from the date you received your item(s) to request a return. To be eligible for a return, the item must be:

• In its original condition (unworn, unused, and unwashed)
• In the original packaging, with all tags attached
• Accompanied by a proof of purchase (receipt or order confirmation)

How to Initiate a Return

To start a return, please contact our customer service team via eBay Messages within 30 days of receiving your order. We will provide you with return instructions, including a return authorization number (RAN) and shipping details.

Please Note:

• Customers are responsible for return shipping costs unless the item is faulty or not as described.
• We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, a refund will be issued to your original payment method within 3-5 business days.

Non-Refundable Items

Certain items are not eligible for return or refund, including:

• Gift cards
• Sale items (if stated as non-refundable at the time of purchase)
• Personal care items (for hygiene reasons)

Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process to receive a refund, and place a new order for the desired item.

Faulty or Incorrect Items

If the item you received is faulty, damaged, or not as described (Incorrect), please contact us immediately within 30 days of receipt. We will arrange for a return and provide a full refund or replacement, including return shipping costs.

Your Rights Under Australian Consumer Law

Our return policy is in addition to your rights under the Australian Consumer Law (ACL). Under the ACL, you are entitled to a refund, replacement, or repair if a product is:

• Faulty
• Significantly different from the description or sample shown. (Received incorrectly – Human error).

Refund Exceptions

We reserve the right to refuse a return or refund if the returned item does not meet the criteria outlined in this policy.

If you have any questions or need further assistance with a return, please feel free to contact our customer service team via eBay Messages.

Thank you for shopping with Zeina’s Perfume World and we look forward to assisting you further.