SPATIAL SOUND & VISION - SEE THE DIFFERENCE

SpatialOnline is the online trading name for Spatial Sound & Vision stores, which are wholly owned by Craig Hi-Fi Limited, est. 1976.

We are an Authorised Dealer for every product we sell, and we work closely with our brands to ensure you receive excellent buying advice & after sales care. To this day we remain a family owned and operated business, and we pride ourselves in being able to offer the personal touch that sets us apart from our competition.

The Spatial family of stores are located in Northwich, Wigan, Bury & Nantwich, with our main warehouse situated just outside of London. We also partner with a number of logistics providers which enables us to deliver your goods anywhere in the UK* quickly & professionally.

Each store showcases a generous selection of the finest Audio Visual equipment, with the vast majority of models on display and in-stock ready to take away with you. We're always happy to welcome visitors to our stores and you can be sure you'll be met with honest, impartial advice no matter what your buying needs.

How much are your delivery costs?

For the vast majority of orders delivery is free. On rare instances there may be a surcharge - for example, if you live offshore. The available delivery options and times are detailed at the top of this page and before you place your order.

How quickly will I get my order?

Your goods will arrive within 2-3 working days or 1 working day if you chose Next Day at checkout.

Larger TV's (60" and above or over 30KG) can take up to 7 working days depending on your location in the UK, our specialised 2-Man Delivery team will contact you to schedule your delivery. When it arrives it will be brought into the downstairs room of your choice.

Please note that orders received after our cutoff Monday to Friday may not be processed until the following working day. Orders received on Saturday or Sunday will be processed on the following Monday.

We'll keep you updated throughout your order progress so you'll know exactly when your goods will arrive. Your tracking details will be provided once your goods are dispatched.

If you require your goods urgently, or if you need a specific delivery date, please contact us before placing your order.

Can you deliver on a Saturday or Sunday?

Some items are available on a Saturday or Sunday delivery. If this option is available it will be provided at the top of this page and during checkout.

Do you ship outside the UK?

No, unfortunately we can only ship within the UK. Orders placed using eBay’s Global Shipping Program (GSP) are done so at your own risk. Please be advised that once goods are delivered to eBay’s distribution centres we are no longer responsible for its onward journey to you.

Returns

If you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as you notify us within 14 days from the date of receipt. You have a further 14 days from the date you notify us of your cancellation to return the goods.

The goods must be in ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used, installed or have had any data inputted. Whilst the goods are in your possession you must take reasonable care of them and not use them., however, you are entitled to inspect the goods to assess whether they are fit for purpose.

* Working days means all days other than Saturday, Sunday and public holidays. You need to return the goods, or have contacted us within the 14 working day period.

Faulty goods

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.

You always have the option of an exchange or refund if the fault occurs within 30 days of delivery. Should a fault occur within 30 days of delivery we will cover the cost of collecting and replacing/refunding the faulty product. For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and where applicable, with the original box and packaging.

If the fault occurs after 30 days of delivery, but within the guarantee period, we will offer you a prompt repair service*. It is your responsibility to cover the cost of returning the product to us. To take advantage of our low carrier rates, we are happy to arrange a collection for you at your cost. Once the repair has been completed, we will cover the cost of returning it to you. In all cases we reserve the right to inspect the product to verify the fault.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

*Often repairs will be carried out by the manufacturers’ own service teams with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.