All of our products carry an explicit 100% money back guarantee. Should you, for any reason, not be satisfied with your purchase, simply contact us to arrange a full refund. Note: Buyer is responsible for return shipping costs only. In the unlikely event that a product is damaged in shipping Hell Guitars will either send another item (if identical stock is available) or refund the order.

When we started out we gave positive feedback right after payment was received, which we feel is only fair. However we also discovered that we received less return feedback by doing so. Therefore we ask our dear customers to please leave feedback after the goods have been received and we will respond within 24 hours with feedback for you. Thank you for your understanding.

While leaving feedback you will be asked to give a star rating to indicate how well you feel we handled your order. We always aspire to earn your 5-Star rating and do our best to give the finest service and best products possible. When rating us on how fast we shipped, please bear in mind that this is for how long it took us to package and send out your order. Not how long it took the postal service to get it to you. Our policy is to ship within 2 business days however we usually ship same day if an order is received by 12:00 p.m. Japan time or the following business day if after 12:00.