DOMESTIC SHIPPING

We take great care packaging every item to ensure safe shipment to you. We charge a shipping fee on selected items only to cover our costs of materials and labor. Once your order has been processed and we have received cleared payment, your item will be dispatched as follows:

• Orders placed from Monday - Friday by 1:00 PM (PST) will ship same day.
• Orders placed on Saturday by 9:00 AM (PST) will ship same day.
• Orders placed on Sunday or Federal Holidays will ship next business day by 1:00 PM (PST)

We use United States Postal Service to deliver our orders and we provide the following shipping options:

• STANDARD SHIPPING by First Class Mail up to 16oz. (Delivery time 3-5 business days, online tracking available)
• EXPEDITED SHIPPING by Priority Mail up to 70LB (Delivery time 2-3 business days, online tracking available)
• NEXT DAY by Priority Mail Express up to 70LB (Delivery time 1 business day, online tracking available)

After order is processed tracking number will be provided along with link to carrier’s website for your convenience.

Shipping Rates

The shipping rate charged for selected products is based on the weight, your location and current rates of the shipping carrier. Before the final checkout, the cost of shipping will be clearly displayed at which point you can choose to cancel the order if the price is not satisfactory to you

INTERNATIONAL SHIPPING

We take great care packaging every item to ensure safe shipment to you. We charge a shipping fee on selected items only to cover our costs of materials and labor. Once your order has been processed and we have received cleared payment, your item will be dispatched as follows:

• Orders placed from Monday - Friday by 1:00 PM (PST) will ship same day.
• Orders placed on Saturday by 9:00 AM (PST) will ship same day.
• Orders placed on Sunday or Federal Holidays will ship next business day by 1:00 PM (PST)

We use United States Service to deliver our orders and we provide the following shipping options:

• STANDARD SHIPPING by First Class Mail up to 4LB. (Delivery time 7-30 business days, varies by country, online tracking available)
• EXPRESS by Priority Mail Express up to 70LB (Delivery time 3-5 business days, online tracking available)

After order is processed tracking number will be provided along with link to carrier’s website for your convenience.

Shipping Rates

The shipping rate charged for selected products is based on the weight, your location and current rates of the shipping carrier. Before the final checkout, the cost of shipping will be clearly displayed at which point you can choose to cancel the order if the price is not satisfactory to you.

NOTE:

• BUYER IS RESPONSIBLE FOR ALL ASSOCIATED SHIPPING COST FOR UNDELIVERED OR UNCLAIMED PACKAGES
• ESTIMATED DELIVERY TIMES MAY CHANGE DO TO INTERNATIONAL CUSTOMS
• WE CANNOT BE RESPONSIBLE FOR DELAYS IN FOREIGN CUSTOMS
• IMPORT DUTIES, TAXES AND CHARGES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING CHARGES, THESE CHARGES ARE BUYER RESPONSIBILITY
• PLEASE CHECK WITH YOUR COUNTRY CUSTOM OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR BUYING/BIDDING

RETURNS & EXCHANGES

Returns/Exchange policy:

We hope that you will enjoy your purchase from Valley-Beauty, but if for any reason you wish to return your purchase, you may do so within 30 days of the delivery date. In order to exercise Your right please inform Us of your decision by opening a return request through eBay.

Conditions for Returns:

For the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 30 days
• The Goods are in the original packaging
• The Goods were not used

NOTE: The original shipping cost is non-refundable.

Who pays for the return?

If any of the following reasons apply to your return, we will cover all costs associated with your return request:

• Damaged product
• Incorrect item received
• Received an extra item I did not buy
• Item defective
• Inaccurate website description

The customer will be required to cover the return shipping cost if:

• Bought by mistake
• Changed mind

Damaged Shipments:

If items you received were damaged during transit, you should contact our Customer Service within 48 hours of the confirmed delivery date, except when delivery occurs on Friday or a legal or Federal Holiday, then notification should be on the next available business day.

The following Goods cannot be returned:

• Products made to your specifications or personalized
• Products which, according to their nature,e are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over
• The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, such as hair brushes, combs, flat and curling irons
• We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion

Unclaimed Packages:

Packages that were sent to the customer and returned to us by the shipping carrier for reasons such as "Incorrect Shipping Address", "Unclaimed", or "No Authorized Recipient Available" will be refunded to the customer. The original shipping rate that we paid to the shipping carrier will be deducted from the refund.

How To Return:

Please submit your return request on eBay if possible, re-use your original shipping box and packing materials to secure the item(s)

• Complete the return form provided by eBay
• If possible, re-use your original shipping box and packing materials to secure the item(s)