Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods, we will offer you an exchange or a refund less a 20 % restocking fee. Please read carefully our return policy to ensure you can proceed with your request as quickly as possible. If you are not completely satisfied with your purchase, you can return the goods to the return address within 7 days of receipt of the jacket per the associated shipping tracking history, and we will issue you a refund less a 20 % restocking fee. The postal date of the return must show no more than 7 days after receipt to customer. Goods must be returned in their original unworn condition and with all packaging and tags still attached. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags. We will not accept returns for any non-faulty items or items that have been worn and have tags removed.
All goods are the customer's responsibility once in customer's possession. Customers, make sure to handle all goods with extreme care, make sure that the package is returned by recorded delivery, email a legible proof of postage to Suzahdi via the eBay messaging system, and keep the legible proof of postage. When trying on items of clothing, please ensure to not use unnecessary force and ensure you are not wearing make-up, perfume, aftershave or a deodorant which may leave a scent or mark on the item. We will be unable to accept the return of any item where there is evidence that the above instructions have not been followed.
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