eBay

FAQ

1.Q: How do I pay for my purchase?: A: Yallstock accepts the following payment method.Paypal

2.Q: When will the item be shipped out?: A: The item will be shipped within 1 business day once payment completed.

3.Q: Where do you ship from?: A:The item ships from Hong Kong.

4.Q: Can I choose other shipping service?: A: Sure. We also supply shipping service as EMS, DHL and so on. For example , EMS shipping time:

5.Q: How do I return an item?: A: Yallstock accepts returns. Items must be returned within 30days. Refunds will be given as money back. Please contact our customer service before you return an item.

6.Q: How to solve the problem of losing package?: A: We will resend a new item or give a refund to you as compensation once we confirm the problem

7.Q: How to solve the problem of broken package?: A: We will resend a new item or give a refund to you as compensation once we confirm the problem

8.Q: These questions for example: is this original or what is the material and so on ?: A: Please see the description firstly. If not sure, please contact our customer.

9.Q: Where is my tracking number?: A: Please log on your account. Click "my ebay"---"my summary", or open your emailbox and find the shipping notification email.

Shipping Policy

1.Ship to most countries from Hong Kong Post or Singapore Post which depend on the item location. “Economy Shipping from outside US or Economy Int'l Shipping ” are shipping method without tracking; It will come with Tracking # if you choose the shipping of “Expedited Shipping from outside US”

2.International Buyers – Please Note:
a. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
b. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

3. Package handling only takes 1 business day at our warehouse, so please make sure entering correct payment and shipping information before checking out. Once your payment is completed, we are not going to accept any more changes to your order.

4. All items will be shipped to buyer's ebay address. Before you pay, please make sure your address in ebay match the address you would like us to ship to.

5. Ship within 1 business day once payment completed. We do not ship on weekend or public holidays.

6. Item normally will arrive in 7-16 working days but sometimes goes to 25-30 days for remote area. That is depends on the freight in different countries.

Return Policies

1. Refunds given only if item DOA and cannot be replaced via PAYPAL . If so, Please reported within 5 days and return to us within 30 days from the delivery date for exchange or refund.

2. Return shipping fee is the responsibility of buyer unless the return is a result of our mistake.And all NON-seller mistake returns for refund are subject to 20% re-stocking fee.

3. If you need return, please contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.

Payment

Payment should be sent within 8(EIGHT) days of auction closing.

Feedback

If you are dissatisfied for any reason, please do not be quick to leave negative/neutral feedback. We work hard to make sure EVERY CUSTOMER 100% SATISFIED and resolve any problem for you.

Work Time

Work Time: Monday to Saturday

Shipping Policy:

1. Ship worldwide from New Jersey by reliable shipping companies -- USPS, UPS, FEDEX, DHL, etc. and only to VERIFIED PAYPAL ADDRESS. Transport Delivery ETA. Package handling only takes 1 business day at our warehouse, so please make sure entering correct payment and shipping information before checking out. Once your payment is completed, we are not going to accept any more changes to your order.

2. International Buyers – Please Note:
a. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
b. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

3. Please check your shipping address carefully before checkout, it can't be changed if order completed.

4. Orders placed on weekend will be shipped within 2 days.Notification of shipment with tracking number will be sent to buyers.

5. Standard shipping: 2-7 business days
Expedited Shipping: 2-3 business days
One-day Shipping: 1 business day
International shipping: Varies

6. Ship within 1 business day once payment completed. Notification of shipment with tracking No. will be sent to buyer.

7. We offer discounts for combine shipping. Please contact us first if you need combine shipping, and an invoice with discount will be sent to you.

8. Please allow 5 business days for delivery to US destinations on any eBay orders and 14 business days for delivery to any International destinations. We highly recommend our buyer choose priority/expess mail for international delivery which is much more stable.

Return Policies:

1. Refunds given only if item DOA and cannot be replaced via PAYPAL . If so, Please reported within 5 days and return to us within 30 days from the delivery date for exchange or refund.
2. Buyer should check the package once receiving. If the package damage during the freight, please refuse to sign for the package and it will return to us. Then contact us promptly
3. If you need return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation. Then get a unique address for return.
4. We can’t receive the packages if buyer return by yourselves according to the address on shipping package. We won’t solve such case and buyer should responsible for the consequences.
5. It is IMPORTMENT to declare you package as “Product for Return” on the Customs Declaration Form, and DO REMEMBER SIGN YOUR EBAY ID AND ITME No., or your return won’t be accepted.
6. Warranty covers replacement or repair,contact us for warranty details.
7. All NON-seller mistake returns for refund are subject to 20% re-stocking fee and buyer should pay for the return shipping fee. (E.g. you brought wrong model or wrong color).
8. We ONLY accept the return for original package. Please make sure the item have NO man-made sabotage. If you purchased in improper condition, please NOTE that the sipping and handling fee will not be refund, all return shipping fee should paid by the buyer unless item DOA.

1. We offer Laptop, Video Game, Cameras, Computers, Electronic accessories, all our products are chosen from various reputable manufacturers, and are also tested before ship for quality assurance purposes.
2. At YallStock you will get good quality, low price and great service. You will get what you need here. At YallStock, We take every efforts to offer Five Stars Service to our customers.
3. Work Time:Monday to Saturday

FAQ:

FAQ