Customer Satisfaction:

 Customer satisfaction is our top priority.  If there is a problem with your item or our service, please let us know and we will do our best to make things right.

If you have any questions or concerns, please don't hesitate to contact us.lawrencenice@hotmail.com

Payment:

• We expect to receiving payment within a week. Please contact us if your payment will take longer and we will make arrangements with you.
• Your order will be shipped only after payment is received.

Checkout:

Online payments are accepted through PayPal. If you have any problems with our checkout system, please contact us and we will send you a PayPal invoice.

Shipping:

• Handling time: We try to ship items within 24 to 48 hours of receiving payment. If shipping time is critical, please let us know before ordering.
• Alternate addresses: We regularly ship order to your PayPal address. If you need your package shipped to a different address, please make arrangements with us before making your purchase.
• Discounts: If you are purchasing multiple items from our store, please contact us for combined shipping quotes. The discount will be based on packaged weight, size of your items, and your location.

Returns:

• We are responsible for item damage before your receipt. Please contact us within 5 days of receipt, and take photo on the damaged item, we will make refund on the damaged item.
• If you are unhappy with your purchase, please contact us within 7 days of receipt and let us know why.
• As long as your item is still in brand new condition, we will be happy to refund your money, or you may ask for item exchange.
• We will need to receive and inspect your return before a refund or exchange will be given. The return shipping fee will be paid by Buyer.
• We do not refund shipping charges.
• On items that were purchased with free shipping, we will deduct our shipping costs from your refund amount.
• To speed up the refund process, please include your auction item number or user id with your return.

Feedback:

• We value the feedback process.
• We leave positive feedback once your item is shipped.
• We really appreciate your positive feedback and high detailed seller ratings. Our top priority is providing 5 star products and customer service.