1. Dispatch time. We pack and dispatch all items within two business days of receiving cleared payment. We often send items same-day. We will send you an email when your item is dispatched.
2. Delivery time. Free shipping will use a standard service which may take several days to arrive. For more urgent deliveries, you can upgrade and pay a shipping supplement at check-out. We prioritise upgraded items for dispatch.
3. Loss or damage. We use professional packing materials and comply with courier packing guidelines to minimise the chance of damage. We also retain proof of posting for our items. If you have not received your item two weeks after receiving our dispatch note, or if there has been damage in transit, then please email us so that we can claim from the courier (see Returns & Refunds).
4. International Shipping. We offer international postage on most items, as priced in the listing. Please note, import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. We will not mark items as "gift" or fraudulently misrepresent the value.

1. 14-day no-quibble refund. In line with Distance Selling Regulations, if we ship an item to you within the EU, you can change your mind and be fully refunded for the item and outbound shipping costs. You must return the item to us in the condition sold, and within 14 days of receipt; the return postage is at your expense. Please contact us prior to making the return. This does not apply to items collected by you or your agent from our warehouse.
2. Item lost or damaged in post. If we ship an item to you and it gets lost or damaged then we will replace it or refund the value of the item and postage. Most items are delivered within a few days, but sometimes there are delays. Please contact us if you have not received your item within two weeks of receiving our dispatch note. We may require you to sign a form to enable us to claim from the courier.
3. Items significantly not as described. If the item materially differs from the photographs and listing description then we'll refund, or exchange, in line with your rights under Sale of Goods Act 1979. We require items to be returned promptly, but we may at our discretion ask you to send a photo to verify damage, agree with you a partial refund, collect the item, or pre-authorise a refund of your return postage costs. By material difference we mean a clear listing error, misrepresentation or fault which materially affects the item's value. For items which are collected from the warehouse, we will ask you or your agent to check that there are no material differences prior to taking them away.
4. Limited liability. Except as limited by statute, our liability is limited to the amount paid for the item and shipping.

1. PayPal. We prefer PayPal. We do not pass on PayPal fees to customers.
2. Cheques or Postal Orders. Sterling cheques drawn on a UK bank account or UK postal orders made payable to "Stuff U Sell" and posted to our warehouse address (see Business Seller Information below). Please include details of the item you are paying for.
3. Payment on collection. We accept payment on collection within 7 days of the auction ending.
4. UK bank transfers (BACS, CHAPS of SWIFT). Please contact us for our bank details.
5. Banker's drafts. We accept sterling banker's drafts from a UK bank.

We do not accept any forms of payment other than those above. In particular, we do not accept:

1. Money transfers of any kind.
2. Credit cards. Please use your credit card to fund a PayPal account and pay using that method.

1. Book in advance. Please book-in by email before 1pm on the previous day so we can have your item out and ready to collect.
2. Location. Unless otherwise stated in the listing, collections are from our Park Royal warehouse: Unit 8 Commercial Way, Abbey Road, London, NW10 7XF. Please note that kitchens and other large items are often for collection from other locations - please check the listing for details. We are not inside the London Congestion Charge Zone.
3. Opening hours. We are open from 10am-5.30pm Tuesday-Saturday (excluding Bank Holiday Weekends). We are closed for collections on Monday.
4. Payment. Payment on collection is fine; please have exact money if possible.
5. One week to collect. You have one week to collect your item. After this there is a storage charge of £25 per item per week and uncollected items may be sold or disposed of.