• We describe items accurately. If we notice an aesthetic or functional problem, this will be clearly explained and/or photographed.

• We ship items promptly, usually within 3 business days of payment. If for any reason there is a delay we will email the customer.

• All items are professionally and securely packaged beyond normal packaging standards.

• We provide prompt and friendly customer service. In most cases you can expect an email or telephone reply within 1 business day (M-F).

Policies and Terms of Sale

By placing a bid or purchasing any of our items, you agree to our full auction policies. A summary of these policies is provided below:

• Payment Terms:
  We appreciate your timely payment; all payments are due within 7 days. We accept Paypal and Visa/Mastercard/American Express/Discover. For Paypal payments, the transaction must be eligible for full Paypal seller protection, and we will ship only to the address listed in the Paypal payment. For credit card payments, we will only ship to the billing address or an approved shipping address. Paypal and credit card payments must meet these requirements to be accepted.
  
• Sales Tax:
  Sales tax will be added for purchases delivered in California.
  
• Shipping:
  Most domestic orders are shipped within three business days after payment approval. All shipments include insurance or "declared value coverage," when available. International customers please be aware that while insurance or declared value coverage is available to most countries, in many cases it is limited to relatively low amounts, and is not available to some destinations. Local pickup is normally not available.
  
• Important information for international customers about customs charges and shipping:
  - International customers please note that you may be billed for customs charges or duty fees by your government and/or the shipping company upon delivery of items. We are not responsible for payment of such charges. The value we declare on customs forms will be your purchase price.
  - International orders can be shipped via the postal service by express mail or priority mail international (due to Paypal requirements we cannot ship orders over $250 by priority mail international). Orders can also be shipped to many countries via UPS worldwide service. For larger packages it may be most economical to ship by air freight carrier such as BAX Global/DB Schenker. Typical delivery times are 3-8 business days for express mail, or 6-14 business days for priority mail international. Occasionally items may be delayed by customs. We are not responsible for any such delays.
  
• Feedback:
  We reciprocate positive feedback after transactions are completed. Your satisfaction is important to us. If you have any concerns about your purchase from us, please email or call us at 925-253-2485.
  
• Items Damaged In Transit / Lost Packages:
  Upon receipt of your merchandise, please inspect it carefully as to contents and condition. All claims for items damaged in transit, or missing items, must be reported to us within two (2) business days of delivery. Please see our full auction policies for details.
  
• Return Policy:
  We want you to be happy with your purchase! A 14-day return policy will apply to most transactions. Several restrictions apply. Please review our full auction policies for details about our return policy and 15% restocking fee. If an item is delivered in non-functioning condition that was described as tested and working, customer must notify us within two (2) days of delivery to qualify for a refund or exchange.
  
• Important Information About Item Condition:
  If described as "tested" in the auction listing, this means the item has been subject to a simple power-on test and/or visual inspection. This is meant to help ensure that items are in good saleable condition. However, such inspection is not sufficient to verify conformity to original specifications or functionality, or to test calibration. We cannot guarantee that any item will conform to original manufacturer's specifications. However, most items are covered by our return policy. Please note that if an item is delivered in non-functioning condition that was described as tested and working, customer must notify us within two (2) days of delivery to qualify for a refund or exchange. Please read our full return policy for more information about exchanges and returns.
  
• Disclaimer of warranty / Limitation of liability:
  TheElectrostore.com / Tesla Systems Research Inc hereby expressly disclaims all warranties, either expressed or implied, including any implied warranty of merchantability, or fitness for a particular purpose. In no event shall Tesla Systems Research be liable for damages resulting from the sale of any item (including but not limited to property damage, personal injury, or loss of use or profits). Please see our full auction policies page, located at http://theelectrostore.com/ebay/Ebay-Auction-Policies.html, for our complete legal disclosure/agreement.