We endeavour to dispatch all orders at the first available opportunity after full payment is received. Orders received before 13.00 hours Monday to Friday will be dispatched that day*. Orders received after 13.00 hours will be dispatched by close of business next day. Wednesday is the only exception, where orders must be placed by 11.00 hours to be dispatched that day. Otherwise orders thereafter will be dispatched the following day. Normal business hours are 09.00 hours to 17.00 hours Monday to Friday. Orders received after 11.00 hours on Friday will be dispatched on the following Monday. Public holidays will generally be the only alternative reason to affect the date and time of posting. A proof of posting will be obtained for Royal Mail orders weighing less than 2Kg and will be posted 2nd Class Post. Orders over 2Kg will be shipped with a 48 hour courier service.
Macro Packaging LTD will not be responsibe for delays or non delivery by postal or courier services so long as we have dispatched fully paid orders within the stated working times, and hold a certificate of posting or proof of shipment. All claims for non delivery must be substantiated with an e-mail claim, stating value of order, order date, delivery address and full name. This will be submitted with any claim should the need arise. Should you experience a delay, please e-mail or call our office on 01233 861000 between 09.00 and 17.00 hours Monday to Friday. Should you not receive a response within 24 hours Monday to Friday, there is a communication problem and you should try again.
Thank you for ordering from Macro Packaging LTD, where you can expect a committed service and happy customer-supplier relationship!
