We accept PayPal
UPS tracking info will be emailed to you within one to Five business day.
UPS will not deliver to a PO Box
Shipping Insurance is included in your shipping cost.
AK, HI and PR not included in Free Shipping price
Please send us an email through eBay for a quote.
Damage Claims
We insure your items against damages caused by UPS. You must contact us within 2 business days of receiving damaged items to file a damage claim. You must keep all original boxes and packaging materials. Damage claims usually take between 7 and 14 business days to process. A UPS representative will contact you after the claim has been filed.
Lost Items
If your item is not delivered within 7 business days of placing your order please contact us immediately. Lost Item Claims must be generated within 20 business days of purchase or UPS will disallow the claim. Lost Item Claims can take between 10 and 30 business days. We will replace you item after UPS has approved the claim
We will issue a replacement for your item AFTER UPS has has approved and refunded the claim. We will only issue a refund if the item is out of stock or no longer available for immediate shipping.
We are the World's leader in tropical, nautical and mexican building materials, theming and decor. We are "Your One Stop Tropical Shop". Benson's Tropical Sea Imports has been providing the movie and television industry, special event industry, theme parks, family entertainment centers, hotels, resorts, restaurants, zoos and aquariums with quality and service since 1949. Our company has a reputation of exceeding our customers' expectations.
Detailed Seller Ratings
We strive to be a 5 STAR rated eBay seller. If we have not provided you with a 5 STAR experience please contact us and allow us to rectify any problems before leaving any feedback. We appreciate your cooperation.
Please feel free to contact us with any questions or concerns you may have.
Our office hours are Monday - Friday, 7:30 am - 4:00 pm Pacific.
